Refund policy

At CERCI LLC, your satisfaction is our top priority. Shop with confidence knowing we offer a simple and transparent return and refund process.

Order Cancellations
You may cancel your order any time before it ships. To request a cancellation or make changes, please contact us within 12 hours of placing your order.

Refund Eligibility
You may be eligible for a full or partial refund if:

  • Your order did not arrive within the guaranteed delivery timeframe

  • You received an incorrect, damaged, or misrepresented product

Refunds Are Not Available If:

  • Delivery delays are caused by an incorrect address provided by the customer

  • Orders are delayed due to customs, natural disasters, or other events beyond our control

30-Day Money-Back Guarantee
All products are covered by a 30-day satisfaction guarantee. If you are not satisfied, contact us to request a return. Items must be:

  • Unused and in original packaging

  • Shipped at your expense, unless otherwise agreed

Return Instructions
Before returning any product, please email us at info@cercillc.com. Returns without prior authorization may not be accepted.

Once your return is approved and received, refunds will be issued to your original payment method within 5 to 10 business days.

Exchanges and Replacements
For defective or incorrect items, we will provide a replacement or full refund. We may request a photo for verification and quality control.

Customer Support
For questions about returns or refunds, contact our support team:
Email: info@cercillc.com
Phone: +1 (202) 209-1236

Company Information
CERCI LLC
2550 State Highway 248, Branson, MO 65616
Website: www.cercillc.com